订阅支持

Your benefits

Not sure how to monitor a metric? Maybe you want to optimize your alerting logic? A team of Zabbix experts is on standby 24/7/365 to assist you with configuring and troubleshooting your Zabbix environment.

Rest assured that with a Zabbix technical support subscription, Zabbix support engineers will come up with a solution - no matter how complex your request.

Signing up

Purchasing a technical support subscription is easy - just follow the steps below:

1. Request a quote
2. Confirm your order by email or PO
3. Accept the terms and conditions by paying the invoice
4. Get started using your support subscription

Supported languages

English is the default language of the support team, but Zabbix and its partners can also provide support in Latvian, Russian, Japanese, Chinese, Italian, French, German, Polish, Thai, Swedish, and a host of other languages.

If you require support provided to your organization in another language, please let us know.

Prices

To get a quick price estimate for your chosen technical support subscription, please complete the quote request form:

Communication channels

The Zabbix Support System is the primary support delivery channel, available online to all support customers. This platform utilizes online messaging for prompt and easy communication between customers and our technical specialists.

Phone support services may be accessed by customers with all support tiers.

Email can be used to communicate with Zabbix support in an emergency situation. All information will be automatically entered into the support system to keep track of customer issues and resolutions.

On-site visits by lead technical engineers are included with the Enterprise and Global I support tiers only.